Product returns and exchanges

 

 

Due to the nature of the product, we do not accept returns, refunds or exchanges due to customer convenience.

 

*If there is any defect or damage to the product due to use, please notify us using the inquiry form within 7 days of receiving the product and return the product. If we confirm any defects or damage, we will refund or replace them. We will cover the shipping costs for returns. 

*Defaults and damages related to use do not include minor scratches or dirt on the shipping box, packaging paper box, or bottle container. Thank you for your understanding.

 

Refund (if applicable)

 

If we can confirm that it is defective or damaged, we will refund or replace it. If you would like a refund, please contact us using the inquiry form within 7 days of receiving the product and return the product. We will refund the full product price and shipping fee.

 

You will need your order number to complete your return.

After accepting and inspecting the return, we will send you an email notifying you of receipt of the returned item. We will also notify you of your refund approval or rejection.

Once approved, the refund will be processed and the credit card or original payment method will be automatically applied within a certain number of days.

 

Delayed or outstanding refund (if applicable)

 

If you have not received your refund yet, please check your bank account again first.

If there is no error in the information you entered, please contact your credit card company. It may take some time for your refund to be actually returned after we have completed the refund process.

Next, please contact the bank. It may take some time for a refund to be made.

If you still can't confirm a refund after making the above enquiry, please contact us using the inquiry form.

 

Exchange (if applicable)

 

If we can confirm that it is defective or damaged, we will refund or replace it. If you would like to have an exchanged product, please contact us using the inquiry form within 7 days of receiving the product and return the product.

 

Please note that depending on your location, it may take some time to deliver the exchanged item.