FAQ

FAQs

About the product

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You can use it. Baby is generally required to go out after a one-month checkup, so please use sunscreen from around 2-3 months of age. It is generally recommended to use moisturizing creams after your first bath, and body soaps from around the third month of age, but as there are cases where the way of thinking differs depending on the country, region, hospital or maternity hospital, please follow the instructions of your doctor, midwife, or nurse. Although we make it with a formula that is gentle on the skin, some ingredients may not suit your skin. Try a small amount first.

You can use it. However, some ingredients may not suit your skin, so try starting with a small amount.

There is no scientific basis for formulating natural ingredients to be safer than other formulas. Rather, products made with only natural ingredients are naturally occurring, and because they contain impurities and chemically unstable quality, it has been pointed out that they may meet unexpected skin problems.

Organic refers to items that are created in accordance with standards set by organic certification bodies and have no further meaning. There are many certification bodies in various countries around the world that each have different standards, and we issue certifications in exchange for application fees. There is no scientific evidence that organic products are safe against other products.

All ingredients are listed on the product page.HerePlease refer to:

Not included.

Don't worry, we only use prescription ingredients that have been confirmed as scientifically safe.

Unopened, it is within 3 years. Please use it up quickly within 3 months after opening.

It is listed on the product page,HerePlease refer to the following.

You can use it without any problems. Basically, the formula is easy to cleanse the scalp, so depending on the hair styling product, it may be difficult to remove. If necessary, purchase a shampoo or conditioner specifically for hair care.

Whether you are a baby or an adult, cosmetics are absolutely harmful and cannot be considered safe. Depending on the condition, it may become clogged with the throat or cause allergies.

Be careful not to accidentally put cosmetics in your mouth, and if you drink them and experience any changes in your condition, please consult a doctor immediately. Wipe the mouth with wet gauze, give it water or lukewarm water (to dilute the drink), and watch for a while. Drinking or eating large amounts of oily cosmetics such as creams can cause stomach upset and indigestion.

It is possible that infants and young children or people with dementia may accidentally ingest or cause misinformation. Store out of reach of children or other children on a daily basis, and be sure to close the cap properly after use, and be careful not to accidentally ingest or ingest.

Payment and purchasing

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We offer VISA, Master, AMEX, Shop Pay, Apple Pay, and Google Pay.

It is possible.My PagePlease change the delivery interval.

My PagePlease stop purchasing from now on.

Payment to our store will be confirmed at the time of ordering and will be billed to the credit card company.
Please note that credit card closing dates and debit dates (payment dates) vary depending on the card company.
*For details, please contact your credit card company.

Returns, exchanges and refunds

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We will check it out, so pleaseContact formPlease contact us from here.

We do not accept returns, refunds or exchanges due to customer convenience. If there is any problem with the product,Contact formPlease let us know.

If we confirm that the product is defective, we will refund the full amount of the product price and shipping fee.

About orders and delivery

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Japanese customers can specify the delivery date and time. We apologize for the inconvenience, but we are unable to specify the delivery date and time for customers in other countries. Products will be shipped within 3 business days of your order.

▼Shipping charges
700 yen nationwide (1,000 yen for Okinawa and remote islands)

*Free shipping charges will be charged for orders over 9,700 yen.

It will be shipped with each order. Even if you place multiple orders on the same day, we cannot ship them all at once. Shipping and payment fees will also be charged at each payment.

Payment methods cannot be changed after your order has been completed. Thank you for your understanding.

Contact formPlease let us know the address you wish to change.
Please note that we may not be able to accept changes depending on the timing if the product has already been shipped or even if it is before it is shipped.

The email sent after your order is confirmed will contain the shipping company and delivery number for which the product will be delivered.
Depending on your provider settings, emails may be received in a folder other than the ones that should be received, such as the spam folder. First, please check all the folders of your email software.
In addition, there are an increasing number of cases where emails from shops are blocked due to domain-specific reception and settings such as rejecting email reception from PCs.
Please check your reception settings so that you can receive emails from the shop.

Please check that you have not received the "Product Shipping Complete Email" at the email address you registered and contact us using the inquiry form. In that case, please include the order number listed in the email.

HereYou can download it from. Please remove the # and enter your order number.

others

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Sorry for the trouble,Contact formPlease contact us from here.

HerePlease register from here.

My PageAfter logging in to the address account, please change the settings under Customer Information > Edit.