FAQ

About the product

You can use it. Baby going out is basically one month after a medical examination, so please use sunscreen from around the age of 2-3 months. In general, moisturizing cream is recommended after the first bath, and body soap is recommended from around 3 months of age, but there are cases where the concept is different in the country, region, hospital and maternity hospital. Follow the instructions of midwives and nurses. It is made with a skin -friendly prescription, but it may not fit the skin depending on the ingredients. Please try a small amount first.

You can use it. However, depending on the ingredients, it may not fit your skin, so please try a small amount first.

There is no scientific evidence that the prescription of natural ingredients is safer than other prescriptions. Rather, it has been pointed out that products made with only natural ingredients contain impurities and chemically unstable quality because they are natural.

Organic indicates what has been created in accordance with the criteria set by organic certified organizations, and there is no point in meaning. Many authentication organizations with different standards exist around the world, issuing certification as a compensation for application costs. There is no scientific evidence that organic products are superior to other products.

The entire component table is described on the product page.HerePlease refer to

It is not included.

Please be assured that only the prescription components that are scientifically confirmed as safety are used.

Unopened within 3 years. After opening, use up as soon as possible within 3 months.

There is a description on the product page, soHerePlease refer to.

You can use it without any problems. Basically, it is a prescription that can gently clean the scalp, so it may be difficult to remove depending on the hair styling. If necessary, buy a shampoo or conditioner dedicated to hair care.

About payment / regular purchasing

Visa, Master, AMEX, Shop Pay, Apple Pay, Google Pay are available.

It is possible.My pagePlease change the delivery interval.

My pagePlease stop the regular purchase more.

At the time of ordering, the payment to this store will be confirmed and the card company will be charged.
The closing date of the credit card and the withdrawal date (payment date) vary depending on the card company.
* Please contact your card company for details.

Return / exchange / refund

We will confirm it, so we are sorryInquiry formPlease contact us more.

We do not accept returns, refunds, or exchanges for customer's convenience. If there is a problem with the product,Inquiry formPlease let me know more.

If you can confirm that it is a defective product, we will refund the entire product price and shipping fee.

About order / delivery

Only Japanese customers can specify a delivery date and time. Customers in other countries are not able to specify a delivery date and time.The products will be sent within three business days from your order date.

▼ Delivery fee
700 yen nationwide (1,000 yen for Okinawa and remote islands)

* Delivery fee is free for orders over 9,700 yen.

It will be shipped for each order. Even if you place an order multiple times on the same day, we will not be able to ship together. Shipping and payment fees will also be charged for each accounting.

You cannot change the payment method after your order is completed. Please note.

Inquiry formPlease let us know the address to change.
Please note that changes may not be possible depending on the timing, even if the product has already been shipped or before shipping.

After the order is confirmed, the e -mail will include the shipping company delivered by the product and the delivery number.
Depending on the setting of the provider, the e -mail may be received other than the folder that should be received, such as a spam mail folder. First, check all the folders of your mail software.
In addition, more and more cases are blocked from shops due to "domain designated reception" and "settings to receive email reception from a PC".
Please check the receiving settings so that you can receive emails from the shop.

Please confirm that the "Product Shipping Completion Email" has not arrived at the registered e -mail address, and please contact us from the inquiry form. At that time, please enter the order number listed in the email.

HereYou can download more. Please remove # and enter your order number.

others

Sorry to trouble you,Inquiry formPlease contact us more.

HerePlease register more.

My pageAfter logging in, please set the change from "Edit" of the customer's information> address account.